Current Rental Tenants | Ashoka Lion

Tenant Rental Payment Tools   

At Ashoka Lion we are happy to assist our tenants, and have provided this page to give you access to many of the common documents, policies, and pages that are requested.


Our property management teams encourage all of our current tenants to activate your online tenant portal access. This portal allows you to submit maintenance requests, track your rent payments, and review documents pertaining to your account. If you experience an emergency that threatens life or property we ask that you first contact 9-1-1 before contacting our office.


We encourage all of our residents to be good neighbors and respect the common areas of the properties they lease. We hope to have many long years together with you! If you know anyone who is looking to rent a property in the Houston, Dallas, or San Antonio areas, please have them check out our  current vacancies or refer them to our property management team.


If you have any questions or concerns, please feel free to let our property managers know through your portal (for nonrenewal of lease, or property maintenance request) or use one of the menu items to find a option that helps you answer a few questions. Thank you for selecting Ashoka Lion for your rental needs!


Ashoka Lion's property management team is offering tenants the following ways to handle possible late payments of rent:

1) GetFlex: We understand that sometimes unexpected expenses arise and can affect your ability to pay your rent on time. GetFlex is a lower cost alternative to a payment arrangement if you qualify with them as they charge only a low $15 fee to give you flexible payments on your rent to THEM and GETFLEX pays it directly through your portal!


2) Tenant Payment Plan Request: If tenant do not qualify for the installment loan and tenant financing platforms, then the tenant can request a payment plan, but there are things to consider.

  • Late fees will not be waived. 
  • Failure to pay payment plan can incur fees for continuing the collection without further notice
  • Any adjustments can incur additional processing fees.
  • This is now a option of last resort.

If you are applying for rent assistance with a Charitable program, such as Baker Ripley, Houston-Harris County Rent Assistance, etc. Please be sure to use the form linked below to notify us and provide details on the assistance program, contact, etc. that you are working with.

Charity Information Submission

Frequently Asked Questions By Tenants

  • What options do I have for paying my rent?

    You can pay your rent at many local retailers through cash pay (such as CVS, Walmart, Walgreens, ACE Cash Express). If you are using the cash pay option you should be able to locate a copy of the PDF you will need to use in the dashboard of your portal. If you do not see it there, please contact Ashoka Lion as your Cash Pay may need to be activated. 


    You can access a flyer with more details on the Cash pay option HERE.


  • Why can’t I mail in my rent payment?

    While our property managers understand that the mail may be convenient for you, there are too many situations that can cause your mail to be delayed or lost. This can result in your account being assessed a late fee, which cannot be waived in the event of lost or late delivery of the mail. 


    Our property management team require tenants to use one of our many other convenient payment options (Portal or Cash Pay Card) to ensure your rent is received on time.  Don’t risk any late fees or eviction related charges. 

  • I have submitted a maintenance request yesterday, when will I hear back?

    This may be because your request was flagged as a non-emergency repair. The typical timeframe for responding to a non-emergency maintenance request is between one to three business days. If you submit your request on the weekend or a holiday the timer for processing doesn’t start until the following business day. If your maintenance request involves a situation that may result in risk to life or property please call us immediately so we can assist you!

  • What is causing delays in getting someone to handle my repair request?

    Ashoka Lion will work with tenant request to first determine nature of request, will review if the item is even a repair that is the owner's responsibility per the lease, and we will also be coordinating with the tenant to pay repair deductibles or let tenant know it is a repair. 


    1) Sufficient information was not provided. (For example, service request just states "There is a leak".)  Our property managers and vendors need specific details on service request to determine the severity and repair needs. 


    Examples of items we need are below.

    • Location
    • Full description of issue (Example - if there is a leak, provide is it constant, intermittent, heavy, light, etc.)
    • Advise if the damage is occurring from issue
    • Pictures of event should always be uploaded with service request
    • If issue is not easily seen in pictures, please provide an video via email to HPM@AshokaLion.com - and be sure to note in your service request that you have or will be doing so.

    2)  AC & Heating Repairs are not a same-day guaranteed or 24-hour turnaround process:  A/C and heating are important to fix, but it cannot be an instant request, as it does take time to get a vendor out.


    3) Owner has a home warranty & those warranty companies do take a few days to coordinate. It is quite normal for an owner to use a home warranty, and the warranty company will schedule the repair with the appropriate vendors. 


  • Why are you requiring AC Filter Delivery?

    Changing air filters on time is a required tenant responsibility. Our Utility & Maintenance Reduction program makes it as easy as possible by having the exact filters your home needs delivered every 30 days. You’ll enjoy saving up to 15% on monthly heating & cooling bills, improved indoor air quality, and reduce your liability by simply changing it when it arrives on your doorstep. 


    In our Post Covid 19 world, it has become imperative for us to reduce unnessary service calls. By changing your filter, a requirement, that many people tend to ignore; we are unnessarily costing money and risking people being exposed to illness.




Tenant Compliance

Exterior Review Submission Proof of Filter Change Out Submittal Renter Insurance Upload Annual Animal Registration Tenant Information Update Tenant Lease Changes Self-Guided Inspection

Tenant Procedure Guides

Renewing Tenant Lease Procedures Tenant Move Out Instructions

Additional Tenant Service


AC Filter Delivery Enrollment Tenant DIY Property Maintenance Library Tenant Referral Form Tenant Reward App Complimentary Utility Concierge Charity Information Submission

By Leena Cherian April 23, 2025
One of the greatest legacies any parent can give a child is a framework for living an enduring healthy lifestyle. It is hard to underestimate the power parents have on their children’s development, which is why parenting is such a profound responsibility. The attitudes and habits formed in childhood can determine your child’s health in his or her adult years. Here are some ideas for parents who are looking to raise healthy children that grow up to be healthy adults: 1. Stick to a Steady Routine Set regular times for meals, schoolwork, play, and bedtime to give your child a sense of stability and help them stay on track. 2. Get Active It may be harder than ever to tear children away from the phone, computer, and TV, but it’s crucial that children engage in active play. Make use of the great weather and explore nearby parks, playgrounds, or trails. Whether it’s a quick game of catch outside or a weekend hike, staying active doesn’t have to be fancy—it just has to be fun! 3. Choose Healthier Foods Modern lives are busy, but try to plan ahead by stocking healthy foods and snacks in the house. You may even want to cook a few meals during the weekend for the week ahead. If you’re looking to improve dieting behaviors, be sure to move slowly with these changes. The less the kids notice, the more effective the transition will likely be. Expose your child to different foods by pairing them with foods he or she already likes. Let your kids pick out healthy snacks at the store. Cooking together is a fun way to teach them about balanced eating. 4. Cut Down Screen Time Set limits on TV and tablet use, especially during school nights. Instead, encourage your kids to read a book, draw, or play a game. Tech-free time helps kids stay focused, creative, and better rested. A shared family space can still be tech-free during certain hours to promote more interaction and creativity. 5. Teach Life Skills Early Give your kids little responsibilities around the house like tidying their room, feeding a pet, or setting the table. These small chores help them feel confident and capable, no matter your home size. 6. Promote Emotional Wellness Kids are tough, but they still need support! Talk to your children about their feelings openly, practice gratitude, and encourage kindness. Make your home a safe place for emotional expression, love and support are the most important foundations. Thirty-four percent of children in Houston (age 12 and over) are currently overweight or obese, according to the Houston Department of Health and Human Services.  Good habits should begin early in childhood. It’ll save you (and your adult child) from the difficulties of breaking bad habits later on. Healthy habits grow best with love and consistency. No matter where you live, you can give your kids the tools they need to thrive. Lessons are difficult to teach if the teacher is not practicing what he or she preaches. Be sure to lead by example. Start small, and you’ll see big results!
By Leena Cherian April 23, 2025
A budget helps tenants understand their income and expenses, giving them greater control over their finances. Budgeting allows tenants to categorize expenses (utilities, groceries, transportation, etc.), helping them identify areas where they can cut back or save ; enables tenants to set and achieve financial goals, whether it's saving for a future home, paying off debt, or planning a vacation and facilitate consistent payment of bills on time, which in turn improve a tenant's credit score over time. Keeping track of monthly income and expenses ensures that tenants can prioritize rent payments and avoid late fees or eviction. There are several apps that can help tenants stay organized and manage finances better: Mint : This app allows you to track expenses, set budgets, and get insights into your spending habits. You can categorize expenses and see how they stack up against your budget. You Need a Budget ( YNAB ): YNAB focuses on helping users allocate every dollar and prioritize spending. It's great for building a budgeting strategy that suits your needs. Good Budget : A digital envelope budgeting tool, Good Budget allows you to plan your expenses ahead of time. You can create categories for rent, utilities, groceries, and more. Pocket Guard: This app shows how much disposable income you have after accounting for bills, goals, and necessities, making it easy to see what you can spend. Every Dollar : Developed by financial expert Dave Ramsey, this app uses a zero-based budgeting approach, helping you allocate your income to specific categories. Wally : A personal finance app that helps you track your expenses and income while providing insights into your spending patterns. Spendee : This app allows you to create shared wallets, which can be helpful if you’re splitting costs with roommates. It also helps track expenses and budget. Simplifi : A budgeting tool that helps you see all your finances in one place, allowing for better tracking and management of your budget. To choose a Budgeting app: start by defining your goals, such as tracking expenses or managing bills. Look for a user-friendly design and essential features like bill reminders and savings goals. Ensure the app can link to your bank accounts for automatic tracking. Consider your budget, including any subscription fees, and check device compatibility. Choose an app that allows category customization and has strong security measures, like encryption and two-factor authentication. Check for customer support options and read user reviews for insights into others’ experiences. A budget offers tenants a clear understanding of what they can afford, enabling them to make informed decisions about housing, lifestyle, and other financial commitments. By tracking where their money goes and having a financial plan, tenants can reduce anxiety about their finances, resulting in greater peace of mind. Budgeting empowers tenants to manage their finances more effectively and work towards a more stable financial future.
By Leena Cherian April 1, 2025
Save money now before you really need it
By Leena Cherian February 26, 2025
Did you know that changing your air filter regularly can help save you money? Proper air filter maintenance is essential for keeping your HVAC system running efficiently and your energy bills low. It’s one of the simplest maintenance tasks with the most significant impact on your utility bills. Here’s why: 1. Improve Efficiency & Lower Costs When your air filter is clogged with dust and debris, your HVAC system has to work harder to maintain your desired temperature. This means more energy is used, and your utility bills go up. By changing the filter, you allow the system to run more efficiently, using less energy and ultimately saving you money. 2. Extend Your HVAC’s Lifespan A clean filter helps reduce strain on your HVAC system, preventing unnecessary wear and tear. This can extend the lifespan of your heating and cooling units and reduce the chances of costly repairs or early replacements. 3. Enhance Indoor Air Quality Regularly changing your air filter can improve your indoor air quality by trapping dust, allergens, and pollutants. It not only helps you breathe easier but also prevents these particles from circulating through your home, making it healthier for you and your family. Tip: Change your filter every 1 - 3 months, depending on your system's usage and based on the advice from AC companies in Houston. For ceiling intakes ,Filters should be changed at least once a month. For wall/floor intakes and if you have pets , Filters should be replaced every couple of weeks since they collect more dust, pet hair, and debris. Taking a few minutes to replace your filter can save you money and keep your home comfortable and healthy. Feel free to reach out to us for assistance or maintenance requests!
By Leena Cherian February 7, 2025
Fog in Houston can be common during certain times of the year, especially in the early mornings or after a rainstorm. If you're experiencing foggy weather, here are a few tips to stay safe and comfortable: 1. Be Cautious When Driving Visibility can be significantly reduced during foggy conditions, so it’s important to slow down. High beams can reflect off the fog and make it harder to see, so use low-beam headlights when driving. Allow extra space between your vehicle and the one in front of you, as stopping distances can increase in foggy conditions. 2. Check for Dampness Inside Foggy weather can sometimes lead to higher humidity levels. Make sure your home is well-ventilated to prevent excess moisture buildup, which could lead to condensation. Open windows slightly (if safe) to let fresh air in. Use dehumidifiers or air conditioning if humidity feels high. Ensure that windows and doors have proper weather seals to avoid drafts and moisture buildup. 3. Prevent Mold and Mildew Keep exhaust fans running in bathrooms and kitchens, especially when cooking or showering, to reduce humidity levels inside. After foggy mornings, look out for any condensation on windows or walls and wipe it down to prevent mold. 4. Increase Indoor Lighting Since fog reduces outdoor light levels, make sure your indoor lighting is sufficient to help you navigate around your home safely, especially in the morning or evening. 5. Prepare for Slippery Conditions Fog can make surfaces like sidewalks and driveways damp, and if temperatures are near freezing, it could even create icy spots. Walk slowly and wear shoes with good traction. If you have a porch or walkway, keep it clear of water or ice to prevent slipping hazards. 6. Stay Alert for Changing Conditions Fog can come and go quickly, so stay alert for sudden changes in visibility. If you're going outside, be ready for conditions to shift. 7. Prepare for Allergies Fog can sometimes trap pollutants and allergens close to the ground, which may cause issues for people with respiratory conditions. Keep windows closed if you’re sensitive to allergies. 8. Safety in Emergency Situations In case of a power outage (which can happen in any weather), keep flashlights or emergency lighting handy. Make sure your phone is fully charged, as foggy weather may sometimes cause unexpected delays in transportation or emergencies. Fog can create some visibility challenges, but these precautions can help ensure you stay safe and comfortable indoors and when you’re out and about.
By Leena Cherian February 5, 2025
Decluttering Your Home: A Step-by-Step Guide
By Leena Cherian January 31, 2025
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By Leena Cherian January 28, 2025
Necessary precautions to take during floods
By Leena Cherian January 28, 2025
The National Weather Service forecasts that frigid temperatures with an increasing possibility of snow or sleet could hit Houston early this week. As winter storms can bring freezing temperatures and hazardous conditions, Tenants should take steps to protect themselves and their homes. Here are some tips for preparing for a winter storm: When you're outdoors, it's important to wear layers, gloves, and a warm hat to keep yourself comfortable and protected from the cold. Seal Windows and Doors : Ensure windows and doors are properly sealed to prevent drafts and cold air from entering your home. Use weatherstripping or draft stoppers where needed however keep cabinet doors open under sinks next to outside walls. Check Heating Systems : If you have access to the heating system, ensure it’s working properly. Report any issues to your landlord immediately for timely repairs. Heaters should be plugged in directly to an outlet. Make sure the cord isn’t damaged or frayed. Insulate Pipes : To prevent pipes from freezing, wrap exposed pipes , or use pipe insulation sleeves if possible. Letting faucets drip can also help keep water flowing. Remove garden hoses connected to outside faucets and turn off sprinkler systems Prepare for Power Outages : Have flashlights, extra batteries, and warm blankets on hand in case of a power failure. Keep your phone charged, and consider a portable charger. Stock Up on Essentials : Prepare for potential isolation by stocking up on food, water, medications, and other necessary supplies. Don't forget pet supplies if applicable. Clear Walkways and Parking Areas : Check with your landlord about snow and ice removal in common areas. It’s important to ensure walkways, driveways, and parking areas are clear for safety. Protect your plants by covering them by using covers, blankets, or move potted plants indoors during winter storms to prevent damage from freezing temperatures and harsh weather. Prepare an emergency kit with essentials like water, non-perishable food, flashlights, first aid supplies, warm clothing, medications, and important documents to stay safe during emergencies Know Emergency Contact Info : Keep your landlord's emergency contact information handy and be aware of local resources for storm-related assistance. By taking these steps, tenants in Houston can help minimize risks and stay safe during a winter storm. It's also important to review and take care of key property maintenance tasks for the winter season.
By Leena Cherian January 10, 2025
Pet Insurance can help tenants who have pets cover veterinary expenses in case of illness, injury, or accidents. At Ashoka Lion, The tenant is required to maintain a Renter's Insurance policy that includes coverage for pet liabilities. This policy must remain active throughout the entire lease term. All tenants are required to complete the Pet screening process, regardless of whether they have a household pet, an assistance animal, or no pets at all. Pets must be registered with the city or county, properly vaccinated for rabies, and professionally trained. Based on the screening and proof provided, the pet is evaluated, scored, and corresponding pet fees are assessed accordingly. Benefits of Pet Insurance: The cost of veterinary care has increased significantly, and unexpected medical emergencies can lead to hefty bills. Pet insurance helps mitigate these expenses. Renters may have limited budgets, and an unexpected vet bill can strain finances. Insurance provides a safety net, allowing tenants to afford necessary treatments without compromising their financial stability. Pet insurance can help tenants comply with the policies and the lease agreement at Ashoka. Pet insurance plans often cover a wide variety of medical treatments, from routine care like vaccinations to more serious treatments like surgeries or cancer treatment. This ensures tenants can provide comprehensive care for their pets, even if the costs are high. Pets can face sudden health issues or accidents. Insurance ensures that tenants are prepared for emergencies, reducing the stress of making quick financial decisions during a crisis. Knowing that pet health costs are covered can alleviate anxiety for pet owners, allowing them to focus on enjoying their time with their pets rather than worrying about potential expenses. Pet liability coverage within a renter's insurance policy generally protects you if your pet causes damage to someone else's property or injures someone while on your rental property. Hence Pet insurance can be a wise investment for tenants , offering financial protection, peace of mind, and improved access to veterinary care for their pets.