Current Rental Tenants | Ashoka Lion

You can pay your rent at many local retailers through cash pay (such as CVS, Walmart, Walgreens, ACE Cash Express). If you are using the cash pay option you should be able to locate a copy of the PDF you will need to use in the dashboard of your portal. If you do not see it there, please contact Ashoka Lion as your Cash Pay may need to be activated. 

You can access a flyer with more details on the Cash pay option HERE.

While our property managers understand that the mail may be convenient for you, there are too many situations that can cause your mail to be delayed or lost. This can result in your account being assessed a late fee, which cannot be waived in the event of lost or late delivery of the mail. 

Our property management team require tenants to use one of our many other convenient payment options (Portal or Cash Pay Card) to ensure your rent is received on time.  Don’t risk any late fees or eviction related charges. 

This may be because your request was flagged as a non-emergency repair. The typical timeframe for responding to a non-emergency maintenance request is between one to three business days. If you submit your request on the weekend or a holiday the timer for processing doesn’t start until the following business day. If your maintenance request involves a situation that may result in risk to life or property please call us immediately so we can assist you!

Ashoka Lion will work with tenant request to first determine nature of request, will review if the item is even a repair that is the owner's responsibility per the lease, and we will also be coordinating with the tenant to pay repair deductibles or let tenant know it is a repair. 

1) Sufficient information was not provided. (For example, service request just states "There is a leak".)  Our property managers and vendors need specific details on service request to determine the severity and repair needs. 

Examples of items we need are below.

• Location
• Full description of issue (Example - if there is a leak, provide is it constant, intermittent, heavy, light, etc.)
• Advise if the damage is occurring from issue
• Pictures of event should always be uploaded with service request
• If issue is not easily seen in pictures, please provide an video via email to HPM@AshokaLion.com - and be sure to note in your service request that you have or will be doing so.

2)  AC & Heating Repairs are not a same-day guaranteed or 24-hour turnaround process:  A/C and heating are important to fix, but it cannot be an instant request, as it does take time to get a vendor out.

3) Owner has a home warranty & those warranty companies do take a few days to coordinate. It is quite normal for an owner to use a home warranty, and the warranty company will schedule the repair with the appropriate vendors. 

Changing air filters on time is a required tenant responsibility. Our Utility & Maintenance Reduction program makes it as easy as possible by having the exact filters your home needs delivered every 30 days. You’ll enjoy saving up to 15% on monthly heating & cooling bills, improved indoor air quality, and reduce your liability by simply changing it when it arrives on your doorstep. 

In our Post Covid 19 world, it has become imperative for us to reduce unnessary service calls. By changing your filter, a requirement, that many people tend to ignore; we are unnessarily costing money and risking people being exposed to illness.