Houston Property Management - New Tenant Orientation

Congratulations on being approved to rent your new home!  Ashoka Lion is a progressive property management firm that tries to balance your enjoyment of the home with the need to protect you and the owners from unnecessary issues or complications.  We know tenants want to enjoy their home, and have many options to choose where to rent, so we are glad that you chose to rent with our property management firm. 

Houston: Tenant Move In Checklist New Tenant Orientation Booking
Optional: Tenant Credit Builder

Approved Tenant :

Next Steps

Prior to Tenant Orientation:

1) Tenants will receive 2 different forms:

  •  A deposit on hold Agreement
  • Lease forms and Addendum

2) Tenants must turn on utilities prior to move in   so technician can do a thorough assessment of the home,  We provide a free service with a team to help you find the best deals and turn on utilities. 

3) Obtain or provide proof of renter's insurance as it is required by our lease agreements. 

4) Our Houston property managers will request that you review our property maintenance library and take the tenant maintenance assessment to insure that you can handle the repair and maintenance responsibilities.

5) Pay the required move-in funds: security deposit, pet deposit, and other fees within 48 hours of signing the lease, & first months rent at least 2 business days prior to orientation. 

Move In Orientation and Tenant Move In

Move In Orientation:

 1) You will setup a online or phone orientation (select "New Tenant Orientation Booking" button ABOVE. The orientation is where we go over the lease on a recorded line to ensure we answer any of your questions.

2) The orientation is your chance to finalize any doubts or concerns


Move In Assessment Photo Report

1) Ashoka Lion Houston property management will setup a photo assessment of the home the day prior or the day of your move in date

2)  You will be given a chance to sign the report done by the technician via your tenant portal a few days after move in.

3) If you do not receive a copy, let our property management team know.

4) We will provide a contactless move in by giving you access to a lockbox that will be placed at the home. 

5) Tenants can keep the lockbox to use during the term of their lease for coordinating repairs and putting in keys when you move out.


Tenant Move In Condition Report


1) Some repairs may not be completed prior to tenant move in and may require coordination with tenant.

2) Inventory and Condition Form:  You will have the right up to 3 days after move in to submit your own move in condition form. We have included a blank one with the lease packet as well as online on our website.  You can email it to HPM@ashokalion.com . 


Tenant Frequently Asked Questions

  • What is a "TENANT PORTAL"

    Ashoka Lion has an online web portal that tenants can use to make online payments, submit service requests, review documents related to their lease, and more. 


    Click here for more information about what you can do on the portal.

  • What are acceptable payments for move in funds?

    For the tenant move in funds, our property management team accept payments by Cash Pay (which is accepted at ACE, 7Eleven, or CVS) as funds will clear within in 1 day. NOTE: We can accept online via the tenant portal (ACH payments are FREE, Credit or Debit card payments have a processing fee) if the move-in is 2 weeks away as ACH payments take time to clear. Therefore, you can only pay those funds if you have sufficient time to clear the bank. 

  • How do I use the Cash Pay Slip?
    • Print the PaySlip sent to you by email or texted to you.
    • Any PaySlips that have been generated will automatically be available in the Online Portal for you to use at a later time.
    • PaySlips display a barcode that is unique to each tenant.
    • Tenants can re-use the same PaySlip each time they make a cash payment for rent at a participating location.
    • Visit https://home.paynearme.com/all-locations  and search by address or zip code. Participating locations include 7-Eleven, Casey's General Stores, CVS and Ace Cash Express.
    • See the example of a tenant cash pay slip on this page.

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  • What is the "Cash Pay" Program

    Our property management team offers a benefit that helps clients who want a convenient option other than coming to a office to make payments, and their computer or internet access to use the Tenant portal is limited.  The service is paid at CVS , 7-11, or ACE Check Cashing locations. The Tenant goes to the location where they pay utility bills and pays the rent with cash and get a receipt.  (NOTE: Service fees apply & daily limits may apply by the vendor at a location)

  • What is the RHINO security deposit program?

    Rhino is a security deposit alternative that our property management team is  offering to tenants who would not qualify for traditional deposit.  Many tenant's do not qualify for traditional deposit or have funds for pet deposits. To help reduce funds needed, we have partnered with Rhino to help reduce the outlay.  


    Our property management company has not completely eliminated the need for standard deposit, but we are trying to help make it more affordable for families. 


    If you more questions about the company, then please click here to visit their FAQ.


  • Can Ashoka Lion help us with where to start connecting our utilities?

    We require utilties are turned on prior to your tenant orientation and your move in date for us to allow you to move in. 


     To help you with this , our property management team offers a great benefit for tenants for free! We have partnered with a Citizen Home Solutions to help you turn on your utilities. 


    As a courtesy, our managers will notify them at the time that you were approved. You should be getting call from them soon. However, if you want to you can click the link and fill it out. After filling out our form, you can call them to coordinate with them. 


    Click here for getting help turning on your utilities for free.

  • Why do I have to get renter's insurance?

    Renter's insurance is important to tenants for multiple reason. If a accident happens at the home, it protects the tenant and the landlord. For example, a grease fire in a kitchen caused by a tenant cooking can cause thousands of dollars in damage. 


    This is why Ashoka Lion requires renters insurance for over 10 years from tenants. We need to know you are compliance with this, and we will follow up if we see your policy information is up to date. 


    For more information on why you need renters insurance,  click here. 



  • Why do you require the AC filters be delivered?

    This is a resident responsibility, and our property managers have made it as easy as possible for you to do it in a timely manner. We appreciate our tenants that have been taking the appropriate steps to take care of their HVAC systems in the past , and we are confident that the Second Nature Program will save you time, money, and a better experience in your home. 


    Failure to change filters cause severe damage to AC systems, which cost tenants because system is less efficient, and it will cost tenant in repair cost for system that has not be maintained. 




  • What if I do not submit my own inventory condition report?

     If you do not submit your own inventory condition report, then our property managers will rely on the photo assessment report done by the technician, the listing pictures, or videos taken of the home to set as the move in assessment. Our property managers will compare these pictures against the move out report done by our managers to see what items were damaged and should be charged against the deposit. 

Tenant Compliance & Incentive Program

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