Ashoka Lion| New HOA Owner Checklist

  • What is a homeowner portal?

    Ashoka Lion HOA management company provides homeowners a online portal to handle many services for the HOA that we manage including: 

    • Homeowner Association Ledger for review
    • Pay HOA fees online
    • Obtain copies of HOA documents for free
    • Obtain copies of letters sent to homeowner or the community
    • Submit repair request for common area items
    • Update Homeowner Contact Information 
    • Request Architectural Updates for your home to send for HOA board  or Architectural committee approval.

    Click here to visit your homeowner portal. Your log in will be the email that we have on record. If you have not provided an email, you can request to setup online access at the log in page. Our team will review any request and respond within 2 business days. 


  • How can I pay my HOA dues?

    There are 4 ways to pay your HOA dues for your community.  Our HOA management company does not take payments at our office. Payments made at our HOA management company offices can be subject to processing fees to forward it to the HOA lockbox account. 

    • Electronic ACH payments: Homeowner can make payments through the HOA homeowner portal for free if you are paying by valid bank account and routing numbers
    • Pay By Debit or Credit Card: NOTE there is a non-refundable convenience fee for paying with a debit or credit card in the Online Portal. You are notified of the fee amount before you submit the payment.
    • Pay By Cash Pay Card: If Homeowners prefer or do not have a bank account with a valid checking account number or routing number (This can be if you are using a Prepaid Debt Card type service for loading your money versus opening a account at the bank). then  then you can make your payment at a local CVS or ACE Check Cashing. Homeowner would go to the same area of the store that they people pay utility payments.  You will need the PDF Pay Slip emailed to you so the store can scan the barcode and associate the payment to your HOA account. NOTE: Convenience fees may apply. 
    • Mail Payments to Association Lockbox Account: You can mail payments to our lockbox provider address with a coupon, or a check with the appropriate memo, to insure it is credited to your account. NOTE: Payments lost in the mail are not the fault of the HOA or the management company, so we do encourage owners to use one of the other methods. 
  • Best way to contact the HOA management company?

    PORTAL: Depending on the HOA Homeowner request, it may be best entered on your homeowner portal.


    For example:

    • Architectural Request can be submitted on your homeowner portal
    • Maintenance Request for your HOA community common area can be submitted via your HOA homeowner portal.
    • Review HOA ledger to find out if payments are reflected or have been received. 
    • Obtain copies of Homeowner Association Documents or correspondence sent 

    EMAIL: If your issues is regarding a mailed payment, payment not reflecting, questions about your HOA account, or other inquiries;  then those items are beest emailed to AssociationManager@ashokalion.com 


    PHONE: Ashoka Lion's HOA management staff can be reached at 832-364-6025 


    NOTE: Ashoka Lion's HOA company lines are recorded and reviewed for Quality and Assuranced purposes.  Additionally, our HOA management team will try to respond to phone calls as quickly as possible, but utilizing services and forms on the web site or HOA owner portal will be faster ways to resolve matters usually.

Welcome to our Ashoka Lion managed HOA community !

As a new homeowner in a community that is managed by Ashoka Lion (Pronounced "AH-SHOW-CUH Lion") , our goal is to help you transition into your new community as seamlessly as possible. Each homeowner association is governed by its owner rules and bylaws, and these can be unique from one community to the next. Therefore, we encourage homeowners to review community rules or guidelines. A copy of the rules and governing documents can be found in your homeowner portal. 


However, moving into a new community is stressful, and we know its not only your homeowner association account that you are worried about, so we have collected some helpful tools to make your transitions easier.


Key things to do when moving into a  HOA managed by Ashoka Lion


Setup your utilities prior to moving into the community: Moving into a new neighborhood means setting up water, gas, electricity, cable, internet. Our HOA management teams in Houston and Dallas have setup a partnership to provide homeowners a concierge service to help you research and turn on those services. Best part about this benefit is that it is absolutely FREE ! NOTE: This service is optional and is provided as a courtesy to homeowners.

 

Forward your Mail (recommended):  Forward your mail by notifying USPS services of your change of address and get a head start on updating your voter registration to your new home address. The postal service also provides you access to coupons and savings.


Setup your homeowner portal: Ashoka Lion provides all homeowners a portal to make their payments and obtain copies of key association documents and letters that are available to homeowners. If you do not feel comfortable making payments online, then homeowners can request "Cash Pay card" to be used at local CVS or ACE Check cashing (processing fees can apply) or mail payments to the HOA lockbox bank account.


Enroll in AC filter Delivery to your home (optional):   Ashoka Lion HOA management teams in Houston and Dallas have a a AC filter delivery program. Our research indicates that frequent changing of the filter with a high quality filter will keep air cleaner, reduce maintenance cost, but also save homeowners on electricity bills from a dirty system.


NOTE: After HOA association homeowners have finished setting themselves up in the community; please visit the HOA Homeowner Tools and Benefit Programs  to learn about other programs.