Emergency Work
Emergency work is limited to situations where immediate action is reasonably necessary to protect the property, occupants, or prevent significant property damage. Vendors should use reasonable judgment when determining whether a condition requires emergency response.
Examples of emergency conditions may include:
- Active water leaks or flooding that could cause significant property damage.
- Loss of heating or air conditioning when immediate service is necessary based on the circumstances.
- Electrical hazards, exposed wiring, sparks, or other conditions presenting an immediate safety concern.
- Unsafe property conditions that may pose an immediate risk to occupants or others.
- Boarded, unsecured, or open properties requiring immediate action to secure the property.
- Other conditions where delaying necessary action could result in significant damage, safety concerns, or increased repair costs.
Vendor Responsibilities
- Vendors must contact the designated Property Management representative as soon as reasonably possible when an emergency condition is discovered.
- Vendors should take reasonable steps to stabilize the emergency and prevent further damage.
- Vendors should document the emergency with photos, videos, descriptions of the condition, and details of the actions taken when practical.
- Vendors must notify Property Management if additional work is identified beyond what is necessary to stabilize the emergency.
Emergency work does not automatically authorize unrelated repairs, upgrades, or additional work. Any work beyond what is reasonably necessary to address and stabilize the emergency must receive appropriate written authorization from Property Management before proceeding, whenever circumstances allow.
Unauthorized additional work or charges may be rejected and may not be eligible for payment.
