AvidXchange
AvidXchange is an Accounts Payable (AP) automation software that offers a product integrating with AppFolio: AvidXchange Payment Automation (AvidPay). AvidPay (AvidXchange Payment Automation) is basically just another payment method inside our Pay Bills flow, but AvidXchange handles the actual vendor payout and you can track the status right n the payment record.
How it works day to day: You initiate and approve a vendor bill payment in Pay Bills (or on the bill).AvidXchange pulls funds from your connected bank account and pays the vendor using their preferred method (virtual card, ACH, or paper check).
If AvidXchange doesn’t know the vendor’s preference yet, they’ll reach out to the vendor; if they can’t reach them, they’ll mail a paper check the next morning.
AvidPay is vendor payments only (not owner payments).
Once enabled, vendors can’t choose their own payment preference in the portal if AvidPay is set as the vendor payment type.
If a payment is rejected, the funds are returned to you (it can take weeks or months), and you’d record a vendor receipt when it comes back.
AvidXchange will also reach out to you directly to review a variety of payment delivery options and confirm your payment preference for all payments we issue.
Available Payment Options MasterCard (Virtual Card) Delivery: Sent via email within one business day of payment approval.Details: Provides a unique, one-time-use virtual card number for each payment. Fees: Standard processing fees from your merchant bank account may apply.
AvidPay Direct(Enhanced Direct Deposit / ACH)Delivery: Funds deposited into your bank account within three business days of approval.Details: Includes detailed remittance information for easy reconciliation. Fees: A 1.2% transaction fee applies, capped at a maximum fee of $300 per payment (applies to the first $25,000).
Check Delivery: Sent via First-Class USPS mail. Details: Arrives within 7–10 business days after payment approval.
Why am I receiving payments from AvidXchange instead of directly from the management company?
AvidXchange is our authorized payment processing partner. Payments are issued by AvidXchange on our behalf after invoices have been approved for payment.
This allows for secure payment processing, electronic payment options, and improved payment tracking.
How to enroll in ACH/direct deposit?
Vendors interested in receiving electronic payments can enroll directly through AvidXchange.
Please visit the AvidXchange Vendor Enrollment page or contact AvidXchange Vendor Support for assistance with enrollment.
How to update payment information?
For security reasons, banking information updates must be handled directly through AvidXchange.
Please contact AvidXchange Vendor Support to update your payment details.
Who to contact regarding payment status?
Verify with our office that the invoice has been approved for payment.
If the invoice has been approved, contact AvidXchange regarding payment processing or delivery status.
How checks and electronic payments are processed?
Once an invoice is approved:
The approved invoice is transmitted for payment processing.
AvidXchange issues payment according to the vendor's selected payment method.
Vendors receive payment through ACH, Virtual Card, or Check.
Payment tracking and support are available through AvidXchange.
How do I update my banking information?
Contact AvidXchange Vendor Support.
