Rent is due on the 1st. If a tenant is late, the firm works with them via text and email rather than moving straight to penalties. 

Yes — on-time payments are reported

to help tenants build credit, which the firm frames as a retention incentive (a “tenant credit builder” program). 

The tenant has options before it reaches eviction: a third-party service (GetFlex, $15 flat fee) that pays the rent on the tenant’s behalf on flexible terms, or a formal Payment Plan Request with the firm (lower notice fee than going straight to collections, but late fees aren’t waived after the third arrangement in a calendar year). If neither resolves it, the process moves to eviction filing and, after eviction, a thirdparty collections firm that takes a percentage of anything recovered.

Tenants must show proof of utilities activated and proof of renters insurance, get enrolled in the AC filter delivery program, and the property is rekeyed to meet Texas Property Code requirements. A photo condition assessment is takenand tenants complete a recorded orientation covering lease terms and expectations before move-in. 

Vacant properties are visited

roughly every two weeks. Occupied properties get a self-guided inspection process (tenant-completed photo/video walkthroughs reviewed by the manager) rather than routine in-person annual visits, with in-person visits scheduled when a specific concern warrants it.

Tenants must give proper notice and a forwarding address. A thorough photo assessment (60–150 photos per report) is compared against the move-in condition report to distinguish actual damage from normal wear and tear before any security

deposit deduction is made. Key return is handled contactlessly.