Consider a manager if you’d answer “yes” to most of these: Do you have a career or family obligations that limit the time you can give to day-to-day issues? Do you struggle to track rental income/expenses?

Do you want to avoid chasing tenants for money, coordinating repairs on

holidays/weekends, handling move-in/move-out inspections yourself, dealing with 1099 tax compliance, keeping up with changing landlord-tenant law, or showing a vacant unit yourself? If most of these are “yes,” a property manager is likely worth the fee. If you answered “no” across the board, self-managing may still make sense for you.

Single-home owners, international investors, private investment funds, REITs, out-of-state investors, and owners with large rental portfolios — both single-family and smaller multifamily properties. 

In Houston, roughly a 25-mile radius from downtown. In Dallas, coverage is defined by specific named suburbs rather than a radius (e.g., Plano, Richardson,

Garland, Rockwall, Las Colinas) rather than a fixed mileage boundary. Full lists are available on the Service Locations page.

Rent is due on the 1st. If a tenant is late, the firm works with them via text and email rather than moving straight to penalties. 

Yes — on-time payments are reported

to help tenants build credit, which the firm frames as a retention incentive (a “tenant credit builder” program)

The tenant has options before it reaches eviction: a third-party service (GetFlex, $15 flat fee) that pays the rent on the tenant’s behalf on flexible terms, or a formal Payment Plan Request with the firm (lower notice fee than going straight to collections, but late fees aren’t waived after the third arrangement in a calendar year). If neither resolves it, the process moves to eviction filing and, after eviction, a thirdparty collections firm that takes a percentage of anything recovered.

Tenants must show proof of utilities activated and proof of renters insurance, get enrolled in the AC filter delivery program, and the property is rekeyed to meet Texas Property Code requirements. A photo condition assessment is taken,

and tenants complete a recorded orientation covering lease terms and expectations before move-in.

Yes — on-time payments are reported

Vacant properties are visited

roughly every two weeks. Occupied properties get a self-guided inspection process (tenant-completed photo/video walkthroughs reviewed by the manager) rather than routine in-person annual visits, with in-person visits scheduled when a specific concern warrants it.

Tenants must give proper notice and a forwarding address. A thorough photo assessment (60–150 photos per report) is compared against the move-in

condition report to distinguish actual damage from normal wear and tear before any security deposit deduction is made. Key return is handled contactlessly

Standard practice is to actively pursue renewals for predictability and to reduce turnover/vacancy cost — it also gives a natural checkpoint toupdate a tenant’s renters insurance and complete a maintenance review.

Through the owner portal: perproperty income statement, owner contribution tracking, disbursement history, rent roll, and online copies of every invoice.

Reports are uploaded to the portal on a

weekly basis, and managers aim to reach out roughly biweekly (weekly where possible) to walk through pending items and recap anything notable

Tenants must give pThe firm issues 1099s to vendors who service the properties and provides a 1099-MISC to owners for gross rents collected, per IRS requirements.

Yes — this is one of the explicit reasons given for using a property manager in the first place, and it’s backed by ongoing blog content covering law changes as they happen (e.g., Texas SB 38’s evictionprocess changes were published as a dedicated explainer for landlords).

Yes — required as a standard risk management practice for every tenant, framed explicitly as protection for the owner’s asset