Current Rental Tenants | Ashoka Lion

At Ashoka Lion we are happy to assist our tenants, and have provided this page to give you access to many of the common documents, policies, and pages that are requested.


Our property management teams encourage all of our current tenants to activate your online tenant portal access. This portal allows you to submit maintenance requests, pay and track your rent payments, and review documents pertaining to your account. If you experience an emergency that threatens life or property we ask that you first contact 9-1-1 before contacting our office.


We encourage all of our residents to be good neighbors and respect the common areas of the properties they lease. We hope to have many long years together with you! If you know anyone who is looking to rent a property in the Houston, Dallas, or San Antonio areas, please have them check out our  current vacancies or refer them to our property management team.


If you have any questions or concerns, please feel free to let our property managers know through your portal (for nonrenewal of lease, or property maintenance request) or use one of the menu items to find a option that helps you answer a few questions. Thank you for selecting Ashoka Lion for your rental needs!

Tenant Rental Payment Tools   


Ashoka Lion's property management team is offering tenants the following ways to handle possible late payments of rent:


1) Tenant Payment Plan Request: If tenant do not qualify for the installment loan and tenant financing platforms, then the tenant can request a payment plan, but there are things to consider.

  • Late fees will not be waived. 
  • Failure to pay payment plan can incur fees for continuing the collection without further notice
  • Any adjustments can incur additional processing fees.
  • This is now a option of last resort.


If you are applying for rent assistance with a Charitable program, such as Baker Ripley, Houston-Harris County Rent Assistance, etc. Please be sure to use the form linked below to notify us and provide details on the assistance program, contact, etc. that you are working with.


Charity Information Submission

Frequently Asked Questions By Tenants

  • What options do I have for paying my rent?

    You can pay your rent online or at many local retailers through cash pay (such as CVS, 7Eleven, ACE Cash Express). If you are using the cash pay option you do need to contact us to request access so we can email you the cash pay slip you will need when visiting the retailers. 


    You can access a flyer with more details on the Cash pay option HERE.


    You can access a flyer with more detail on online payment option HERE. 


    If you would like to pay your rent & improve your credit, then click here.

  • Why can’t I mail in my rent payment?

    While our property managers understand that the mail may be convenient for you, there are too many situations that can cause your mail to be delayed or lost. This can result in your account being assessed a late fee, which cannot be waived in the event of lost or late delivery of the mail. 


    Our property management team require tenants to use one of our many other convenient payment options (Portal or Cash Pay Card) to ensure your rent is received on time.  Don’t risk any late fees or eviction related charges. 

  • I have submitted a maintenance request yesterday, when will I hear back?

    This may be because your request was flagged as a non-emergency repair. The typical timeframe for responding to a non-emergency maintenance request is between one to three business days. If you submit your request on the weekend or a holiday the timer for processing doesn’t start until the following business day. If your maintenance request involves a situation that may result in risk to life or property please call us immediately so we can assist you!

  • What is causing delays in getting someone to handle my repair request?

    Ashoka Lion will work with tenant request to first determine nature of request, will review if the item is even a repair that is the owner's responsibility per the lease, and we will also be coordinating with the tenant to pay repair deductibles or let tenant know it is a repair. 


    1) Sufficient information was not provided. (For example, service request just states "There is a leak".)  Our property managers and vendors need specific details on service request to determine the severity and repair needs. 


    Examples of items we need are below.

    • Location
    • Full description of issue (Example - if there is a leak, provide is it constant, intermittent, heavy, light, etc.)
    • Advise if the damage is occurring from issue
    • Pictures of event should always be uploaded with service request
    • If issue is not easily seen in pictures, please provide an video via email to HPM@AshokaLion.com - and be sure to note in your service request that you have or will be doing so.

    2)  AC & Heating Repairs are not a same-day guaranteed or 24-hour turnaround process:  A/C and heating are important to fix, but it cannot be an instant request, as it does take time to get a vendor out.


    3) Owner has a home warranty & those warranty companies do take a few days to coordinate. It is quite normal for an owner to use a home warranty, and the warranty company will schedule the repair with the appropriate vendors. 


  • Why are you requiring AC Filter Delivery?

    Changing air filters on time is a required tenant responsibility. Our Utility & Maintenance Reduction program makes it as easy as possible by having the exact filters your home needs delivered every 30 days. You’ll enjoy saving up to 15% on monthly heating & cooling bills, improved indoor air quality, and reduce your liability by simply changing it when it arrives on your doorstep. 


    In our Post Covid 19 world, it has become imperative for us to reduce unnessary service calls. By changing your filter, a requirement, that many people tend to ignore; we are unnessarily costing money and risking people being exposed to illness.



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